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RETURN & CANCELLATION POLICY

Return Policy

  • We do not accept Returns on any of our products. Exceptions would be if the customer has missed the parcel/ non-availability of the customer or the address is marked as ‘Undeliverable’ by our courier partner.
  • If the customer is not willing to accept the parcel for any reason, then Returning has to be managed by the customer via self-returns. We do not arrange for pickups.
  • To self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit and courier it to the address given below:

Address:

M/s. Donato Styling Products

146/1166, Motilal Nagar – 1,

Road No.3, opp. Sai baba mandir,

Goregaon West,

Mumbai – 400 104

Tel: (022) – 65617367

Refund Policy

Refund on the Returned goods will be initiated within 24 hours after receiving the product.

Cancellation Policy

  • Please contact our customer care team over e-mail or via phone to raise an order cancellation request.
  • Your request will be confirmed within 24-48 hours (if your order has not been shipped) or within 5 working days (in case your order has been shipped)

Cancellation request after 24 hours of raising the order won’t be accepted.